Order Status & Customer Support
Our friendly fulfillment partner, Amplifier, is the best route for all questions surrounding your order and the Sketch Shop. Get in touch with them via this form.
Shipping & Delivery Info
When will my order ship out?
Please note, we’re currently running a pre-order campaign on the Sketch Shop. Due to this your order will ship within 14 days.
If you’re ordering after the pre-order campaign has finished, most orders of in-stock merchandise will ship the following business day. Items requiring manufacturing will take longer, depending upon the item. We do not ship on weekends or on the following US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.
How quickly are orders delivered after shipment?
Once your order leaves our warehouse, the Shipping Method you select determines how quickly the order will arrive to your doorstep.
DOMESTIC (US) SHIPPING METHODS:
- Standard Shipping - 3-7 business days for delivery
If your shipping address is a PO Box or an APO/FPO address, your order will be shipped via the US Postal Service.
Remember that our warehouse requires one business day for order processing.
INTERNATIONAL SHIPPING METHODS:
- International Standard - usually delivers within 2-4 weeks, although sometimes it can take longer due to delays in customs. No tracking information is available for orders shipped outside the US. International and military orders may experience delays in shipping due to inbound and outbound processing.
Can I get my package delivered on the weekend?
No, we do not offer weekend delivery. However, the US Postal Service does deliver some items on Saturdays, so if you choose Standard Shipping, your order might arrive on a Saturday with your regular mail delivery.
How much do the different shipping methods cost?
These vary based on the weight of the items in your order. Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.
Where is my order?
Tracking information is available through our order status page. Please note that some Standard Shipping orders, and all International Shipping orders, do not have tracking numbers assigned to them. Your order should arrive according to the shipping timelines above.
Can I change or cancel my order after it is placed?
We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please use our contact form to let us know ASAP.
My order has already shipped. Can I have the delivery address changed?
We cannot change the shipping address for orders that have already gone out, and the US Postal Service is not able to change delivery addresses once an order has been shipped. UPS can occasionally change the shipping address, but not very often. You can contact them at 1-800-PICK-UPS, with your tracking number, to see if your address can be changed, but the chances they’ll be able to do it are low, and changing the address will almost always delay the delivery for a few days.
Credit Cards & Payment
Having trouble with your credit card or payment info?
Your card might be declined for various reasons. Please check to make sure that the name and address entered in the “Billing Information” field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn’t work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account.
Returns & Exchanges
Can I return or exchange an item I’ve purchased?
When will my order ship out?
Most orders of in-stock merchandise ship out the business day following order placement. Items requiring manufacturing will take longer, depending upon the item. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.
Product Info & Availability
What happens if I order something out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.
International (Non-US) Orders
Will I be charged a customs fee for my order?
All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees we charge for your order do not include custom fees. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order. We are prohibited by law from declaring ordered merchandise as “Gift” on customs forms.